Improve communication and increase activity. The development is too slow.#3722

I’m disappointed with Amelia. We’re stuck with software that isn’t growing. Improvements come little by little.

I don’t understand, for example, why it’s not possible to book multiple services for a client from the backend—you have to create four separate appointments for the same client. It makes no sense at all. Months and years go by, and we’re still in the same place…

As I said, I deeply regret it. The team also lacks a defined roadmap and a solid communication strategy.

Hi Giorgio,

Thanks for sharing and sorry to hear that. I understand where you are coming from, but let me disagree that Amelia is stuck and not growing.

We tend to not notice features that we don’t need ( but are maybe needed for thousands of users), but notice that features we need are not coming.

We develop Amelia constantly, and this year more of cool things will be coming (though closer to mid-year). Sometimes we can’t communicate very openly because 1) copycat competitors dying to clone everything we have 2) ETAs might shift, but if we delay something for a few weeks some users get really upset. But we plan to release a public roadmap in the nearby future.

It’s hard to see how many elements and moving parts there are here. Just for a quick example, when you add something in Amelia, you’d need to make sure it works with: appointments, events, time zones, different statuses, notifications, multiple languages, calendar integrations, etc. You allow one small bug just for the sake of speed, maybe something critical breaks for tens of thousands of people. So we have no right to rush just for the PR effect of “new flashy features every 2 weeks”.

Again, sorry to hear your disappointment, but hope we’ll be able to make it up to you.

Thank you for being our user,

Alexander

Hi Alexander,
First of all, thank you for explaining some points. It is good to see official statements from TMS, even if only occasionally. Some things we only learn when we ask. This is a bad experience in my opinion. It is very good to know that the public roadmap is coming. I agree with the suggestion to increase communication. I am a volunteer translator for Amelia and it was very difficult to manage the process before. Now, the translations are coming in advance. I think this is a great improvement. But as Amelia users, we need more communication.

Thanks to the whole team,
Best regards.

Hi @Tolga
Thank you so much for the understanding and kind words.

And more importantly, thank you for volunteering - user-led translations are really a big help to us.

I agree we need to work on that (better feedback loop with our users) and that’s one of the points we planned together with the team.

By the way, I believe we are connected in LinkedIn? Can you reach out to me there? I have a suggestion 🙂

Thanks!

Hi again, Alexandar,
I reached out to you on LinkedIn. I wonder what the suggestion is. :)

Have a great day,
Best regards.

Hi, Alexander.

Thank you very much for replying, but I don’t understand the point about the competition wanting to copy you. Is there something you are currently leading in? Personally, I see rather outdated software.

Do you think it’s normal that multiple appointments cannot be booked in a row from the backend, having to do it one by one instead? Do you think it’s normal to send multiple notifications for appointments on the same day? Wouldn’t it be easier to send just one notification with all the services that need to be done?

Please tell me if these requests are crazy. Not to mention that Twilio cannot be used because it’s a service you want to charge at an exorbitant price. I hope this comment is taken into account and that improvements come quickly because time is passing, and we are not seeing any significant progress.